Eternha guarantees the characteristics of the jewel, the quality of the materials and the workmanship always performed with particular care.
The warranty does not cover all damages due to carelessness, improper use, damage or unauthorized repairs.
The Certificate of Guarantee present in the product packaging certains the legitimacy of possession.
Returns are possible within 30 days of delivery, provided that the product is returned in its original packaging and that it shows no signs of wear, modifications or alterations.
The shipping costs for the return are fully borne by the buyer. In case of replacement of the product, the buyer will bear both the costs of returning the product and those for sending the product shipped in replacement of the returned one.
As soon as the product returns to the warehouse, we will offer a replacement, even with another model, or we will refund the total purchase cost.
Before making the return, it is necessary to write an email to firstname.lastname@example.org, specifying the order number; we will then verify the useful information for the return.